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Facilities · US · LATAM · APAC

Three locations. One operating standard.

A US-anchored control plane, a bilingual nearshore floor in Medellín, and a 24/7 customer service hub in Manila — same SOPs, same QA, same zero-trust endpoints across every Pod.

AustinMedellínManila
Texas, US · Facility

Austin, United States

US-side control plane

Our Texas facility in Austin runs the US control plane: PII redaction, client success, solutions architecture, and contract jurisdiction. Nothing reaches a global pod without crossing this perimeter first.

  • Edge redaction
    Tokenization & PII scrubbing before any data leaves the US.
  • Compliance posture
    Vanta-monitored, SOC 2 / HIPAA / GDPR aligned, US data residency, BAA-ready.
  • Onshore team
    Client success + solutions architects in your time zone.
  • Legal jurisdiction
    Contracts, MSAs, and disputes all under US law.

Site profile

Data residency
us-east-1
PII redacted
100%
On-call SA
24/7
Location
Austin, United States
Colombia · Nearshore

Medellín, Colombia

Multilingual nearshore pod

Our LATAM hub in El Poblado — a purpose-built support floor with bilingual talent, US Eastern hours, and zero-trust endpoints. The boring infrastructure your security team will actually approve.

  • Bilingual at scale
    Native-fluent English/Spanish across the talent pool.
  • Time zone match
    US Eastern hours, no DST drift, real-time pod overlap.
  • Travel access
    Direct flights from MIA, JFK, ATL, LAX (4–6 hours).
  • Physical security
    Biometric + RFID entry, mantrap, 24/7 on-site guard.
  • Infrastructure
    Dual-ISP fiber, online UPS + diesel generator.

Site profile

Seats on floor
120
Same as US East
UTC-5
Uptime, 12 mo
99.95%
Location
Medellín, Colombia
Philippines · 24/7

Manila, Philippines

Customer service excellence at scale

Our Asia-Pacific hub anchors true 24/7 follow-the-sun coverage. The Philippines has spent two decades building the world's deepest customer service talent pool — we tap into it for high-volume queues and night-shift coverage.

  • CS culture
    World-class customer service tradition with high CSAT track record.
  • Neutral English
    Clear, neutral accent trusted by US and EU customers — optional AI accent-neutralization software available on voice queues.
  • Follow-the-sun
    Covers your overnight queues so US/EU pods stay focused on prime hours.
  • Mature ecosystem
    Decades-deep BPO talent pipelines and training infrastructure.
  • Cost-efficient scale
    The right home for high-volume, high-repetition support workloads.

Site profile

Avg CSAT
4.7★
Coverage
24/7
APAC time
UTC+8
Location
Manila, Philippines
One operating standard

Three sites. Zero variance.

Geography is for talent and time zones. Quality is engineered to be identical wherever your Pod sits — by tooling, not by hope.

Same SOPs

Every pod runs from the same written playbooks, versioned in Git.

Same QA

10% sample reviewed daily by team leads — scored, signed, archived.

Same endpoints

MDM-locked workstations. No USB. No print. No local storage.

Same tooling

Identical client stack, identical macros, identical KB across sites.

Same SLAs

Response and resolution targets do not change by location.

One control plane

All routing, redaction, and audit logging anchored in the US.

Want to visit in person?

We host client tours at all three sites — Austin TX, Medellín, and Manila. Flights covered for signed pilots.

Book a site tour