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AI Agents

A small team of agents, built for your business.

Each agent has one job — and does it well. Pick the shapes that match the work taking up your team's day. Live in 14 days, inside the tools you already use.

Customer Support AgentKnowledge AgentOutbound AgentOperations AgentOnboarding Agent
SupportMost popular

Customer Support Agent

Reads incoming tickets, drafts the right reply from your knowledge base, and hands it to a human for a one-click approval. Your team answers faster — and stops typing the same thing twice.

  • Reads ticket, tags intent, picks the right macro
  • Drafts a reply in your tone, in seconds
  • Human-in-the-loop approval before send
  • Learns from every approved or edited reply
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Agent profile

Inputs
Inbound tickets, chat, email
Human handoff
Human approves, edits, or escalates
Less time per ticket
60%
Time to live
14 days
Native to your stack
ZendeskGorgiasFreshdeskIntercomFrontHubSpot
Knowledge

Knowledge Agent

Turns your scattered SOPs, PDFs, and Notion pages into one searchable brain — for your team and your other agents.

  • Ingests SOPs, PDFs, macros, internal docs
  • Auto-chunked, embedded, version-tracked
  • Searchable from inside your helpdesk
  • Continuously re-indexed as you update
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Agent profile

Inputs
Notion, Drive, Confluence, PDFs
Human handoff
Answers in-app, cites every source
Manual data entry
0
Time to live
14 days
Native to your stack
NotionGoogle DriveConfluencePDFZendesk Guide
Revenue

Outbound Agent

Researches accounts, writes personalized intros, and drafts proposals — your team just reviews and sends.

  • Per-account research, not generic blurbs
  • First-line + angle generation at scale
  • Drafts proposals from discovery transcripts
  • Tracked back to opens, replies, meetings
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Agent profile

Inputs
Target list, ICP, sequencer
Human handoff
AE reviews, edits, hits send
Proposal turnaround
<24h
Time to live
14 days
Native to your stack
OutreachSalesloftHubSpotApolloClay
Operations

Operations Agent

Reusable workflows for the repetitive busywork — order updates, refunds, status checks, internal handoffs.

  • Pre-built templates for common queues
  • Deploys inside your existing tools
  • No replatforming, no IT tickets
  • Tunable per-client without rebuilds
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Agent profile

Inputs
Queue events, internal tickets
Human handoff
Auto-resolve or route to owner
Queue SLA
≤24h
Time to live
14 days
Native to your stack
ZendeskShopifyIntercomFreshdeskClickUp
Onboarding

Onboarding Agent

Walks new customers through setup, answers their early questions, and flags risks before they churn.

  • Guided setup tailored to plan & use case
  • Answers first-30-day questions instantly
  • Flags stalls and risks to your CSMs
  • Hands off cleanly to your support stack
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Agent profile

Inputs
New signups, plan tier, usage signals
Human handoff
CSM picks up flagged accounts
Fewer drop-offs
1 in 4
Time to live
14 days
Native to your stack
HubSpotSalesforceIntercomSegmentMixpanel
How we build them

Four rules every Westeq agent follows by default.

We've shipped enough agents to know what works — and what quietly breaks in production.

One job, done well

Each agent has a narrow scope. We don't ship one model that does everything badly.

Humans stay in the loop

Agents draft, suggest, and route. People approve anything that touches a customer.

Lives in your tools

No migrations. The agent runs inside Zendesk, HubSpot, Shopify — wherever the work already is.

Learns from your team

Every approved edit becomes training. The agent gets sharper week over week.

Not sure which agent fits?

15 minutes on a call is enough to map your queue to the right agent.

Book a 15-min call