Don't just outsource. Outsmart.
Grow your margins while strengthening your CX. Westeq is the next generation of BPOs - blending cutting-edge AI with elite human talent to deliver results. Backed by Fortune 10 leadership and 100+ years of combined call-center experience.
Traditional BPOs are slow, rigid, and expensive.
We are AI-BPO - the next generation of outsourcing. Cutting-edge AI paired with elite human talent, run by Fortune 10 leadership with 100+ years of combined call-center experience.
From first call to live agent in two weeks.
We talk
A 30-minute call. We learn your team, your tools, and what's eating your week.
We design your agent
We pick the right shape - what it handles, what it escalates, and where humans stay in the loop.
We learn your playbook
Your SOPs, macros, and tone become the agent's knowledge base.
Your agent goes live
Day 14, it's working in your queue - saving your team hours, every day.
A small team of agents, built for your business.
Each agent has one job - and does it well. Pick the shapes that match the work taking up your team's day.
Customer Support Agent
Reads incoming tickets, drafts the right reply from your knowledge base, and hands it to a human for a one-click approval. Your team answers faster - and stops typing the same thing twice.
Knowledge Agent
Turns your scattered SOPs, PDFs, and Notion pages into one searchable brain - for your team and your other agents.
Outbound Agent
Researches accounts, writes personalized intros, and drafts proposals - your team just reviews and sends.
Operations Agent
Reusable workflows for the repetitive busywork - order updates, refunds, status checks, internal handoffs.
Onboarding Agent
Walks new customers through setup, answers their early questions, and flags risks before churn.
Vanta-monitored. SOC 2, HIPAA & GDPR aligned.
Sensitive customer data - names, cards, account numbers - is removed at the source. Our AI hybrid pods and the people behind them only ever see what they need to do the job. Optional AI accent neutralization keeps voice interactions crisp across every geo.
Read the Trust Center→- Name - Sarah Whitman
- Email - sarah.w@acme.com
- Card - 4242 4242 4242 9821
- Address - 142 Hudson St, NYC
- Name - Customer #80214
- Email - ••••••@acme.com
- Card - ending in 9821
- Address - NYC, NY (10013)
Hybrid pods. AI + real humans, working as one team.
You don't choose between automation and personal service. You get both. Our pods combine AI agents for speed and consistency with human experts for judgment and nuance — all outsourced through Westeq.
AI handles the repetitive
Tickets, updates, status checks, and data entry — done instantly, 24/7, without fatigue.
Humans handle the nuanced
Escalations, sensitive conversations, and judgment calls — real people with real context.
One outsourced team
You get a single pod, managed by Westeq, operating across our Austin, Medellín, and Manila hubs.
Three teams, around the clock, one standard.
Same people, same playbooks, same security - wherever your work happens.
Austin
US-based oversight, security, and account leads.
Medellín
Bilingual nearshore team on US Eastern hours.
Manila
Overnight and weekend coverage for global queues.
Built for the work behind every customer.
From HIPAA-grade healthcare workflows to Amazon chargebacks and SaaS helpdesks - our pods come pre-trained on the playbooks that matter.
HIPAA-compliant scheduling & billing.
Patient scheduling, insurance checks, billing data extraction, prior-auth follow-ups.
Amazon, Shopify & marketplace support.
Chargeback mitigation, inventory tracking, listing creators, Amazon specialists.
Helpdesk, Product QA & API triage.
Tier-1 and tier-2 support, fraud monitoring, product QA testing - clean engineer handoffs.
Inbound, outbound & retention.
Sales, customer support, email/chat/SMS, multilingual coverage across all hubs.
Back-office that just runs.
Data entry, virtual assistants, billing & collections, scheduling and dispatch.
Bilingual nearshore + global.
English, Spanish, and Tagalog teams from our US, Colombia, and Philippines hubs.
"We went from drowning in tickets to a four-hour first response - without changing a single tool. The agent was live two weeks after our kickoff call."
Don't just outsource. Outsmart.
Grow your margins 40-60% while strengthening your CX. We'll show you exactly what a Westeq hybrid pod can do for your team on a 15-minute call.